Frequently Asked Questions

Below are the answers to some of the most frequently asked questions we receive from customers. Please feel free to browse through the categories to find the answer you are looking for.

If you cannot find the answer here please contact us on either sales@harrisofsaltcoats.co.uk or call 0800 111 6455 and we will be happy to answer your query.

How do I know the information on the site is accurate?
All the product information on our website is provided by the manufacturers, and we take great care to ensure that this is correct. However if you feel any information is incorrect or misleading please feel free to contact us.

How can I see what’s in my basket?
To view what is currently in your basket click on the ‘Show me my basket’ link in the top right hand corner of the screen. This will display all the information you require.

How do I delete things from my basket?
Simply go to the ‘Show me my basket’ link and along side the price of the product there is the word ‘Remove’. Simply click on this and the item will be removed from your basket.

What does “Checkout” mean?
Clicking on the "Checkout" takes your order through to our secure payment facility where we will finalise the payment and delivery details.

How can I find what I am looking for?
You can browse through the full range of products on our website using the options down the left-hand side of the page, or if you're looking for something specific you can type what you're looking for in the '’Search Harris of Saltcoats’ facility at the top of the page. We give you the option to filter the options available in categories to help you find what you're looking for.

What do I do if I am experiencing technical difficulties?
Unfortunately, we all experience thnical difficultes on the internet occasionally. Should you experience any compatibility issues, please contact us at sales@harrisofsaltcoats.com and we will reply to you with a response.

How can I contact you?
We find that the best way for all of our customers to contact us by e-mail. We welcome any comments from you, good or bad, as we're always trying to improve our service to you. We understand that you may wish to speak to a real person, so you can always call us on 0800 1116455.

What are your Terms & Conditions?
You can view our full Terms & Conditions by clicking on the link at the bottom of the page.

What should I do if I have a complaint?
We do our best to ensure that you always receive an outstanding level of service. However, if you feel that you have something that you would like to inform us of, we encourage you to contact us with your comments and we will endeavour to resolve the issue. E-mail any comments to sales@harrisofsaltcoats.co.uk.

I’ve received my product and it is damaged
We endeavour to deliver all of our products to you in perfect condition. In the unlikely case that you should receive damaged goods please contact us within seven days of receipt. Please note that any damage claims made after the seven days will not be accepted. Contact us immediately and please refer to the terms and conditions of sale.

How long will delivery take?
We will always tell you when we have stock of an item to make your decision easier. If you purchase an item that is in stock, we will phone you to confirm a delivery time that is convenient with you. If the item is out of stock we will confirm a delivery date upon the item arriving into stock. Delivery will be within 4 working days.

How do I return an item?
You must contact us within seven days of receipt if you wish to return an item. All returned goods must be in "as-new" condition and will not be accepted for return otherwise. This means that they must be in the original packaging with all components and accessories. They must be complete, unused and packaged as received. Please note that the box, product and packaging must not have been damaged. Any 'free gifts' must also be returned. Please refer to the full terms and conditions for full details.

How long does a refund take?
Our aim is to refund your money as soon as possible. However, due to bank processing, the refunded amount may take a few days to appear on your account.

How do I go to the checkout?
Once you have decided on your purchases you just need to add them to your shopping basket and then select "Check out" from within your basket. Once you proceed tothe checkout you will be prompted to select yourmethod of payment to allow you to place your order through one of our secure payment areas.

How do I buy an item?
We've made it as easy as possible for you to make your purchase. You jst need to browse our website to find the product you want, then click on the add to basket icon. This will allow you to continue Shopping or Check Out. At check out you can select your payment method and then proceed to our secure payment area if paying by credit card. If you wish to contact us and place the order over the phone there is no extra charge and this facility is available Monday to Friday 9.30am-5pm.

Is there someone that can give me advice on choosing the best product?
We know hw difficult it can be to choose the right product and that's why you can contact us to ask about any features of a product that you might be unsure about. Just use the contact details found by clicking on the 'Contact Us' link at the bottom of the page.

How can your prices be so low?
We focus on getting you the latest products at the best prices. Because we have fewer overheads than retail stores we have exclusive prices for the products on our website.

What benefits are there to the extended warranty option?
We all know how stressful it can be when your home entertainment system stops working, especially if you've only just gone over your standard warranty period. That's why we offer peace of mind with our Protection Plans which are under written by Domestic and General and details of the warranty options will be presented when viewing any of our products.

Where do you deliver to?
We can deliver all of our products throughout Great Britain. However, due to delivery restrictions we do not offer delivery to Northern Ireland, the Republic of Ireland, or Internationally.

How can I pay?
We accept the following forms of payment: Credit Card, Debit Card and Cheque.

How do I know my personal and credit card details are safe?
At Harris of Saltcoats we understand the importance of maintaining your privacy and therefore we have security measures in place to ensure that your credit card and personal details are safe throughout any transactions.

Why was my Credit Card declined?
Your credit card may have declined for a number of reasons. We ask you to confirm that you have provided the correct card details including the card number and expiration date. Other reasons may relate to daily transaction limits, insufficient funds, or random security checks by the credit card issuer. Be sure that when you provide your billing address, the postcode is the same as that which your card is registered to. This will avoid the most common way in which most credit card transactions are declined. In an instance here your card is declined for payment we will notify you and ask you to contact your bank directly. Please note that for privacy reasons the card issuer will never inform us of the reason for the card being declined.

Will I receive confirmation of my order?
We will e-mail you an acknowledgment of your order upon it being received by us.

How long will the delivery take?
Because we offer the option to select a preference of when you order will be delivered, this may vary. We will contact you upon receiving the order to confirm the exact delivery date but delivery can be expected within 4 working days.

Can I cancel my order?
You are entitled to cancel your order at anytime up to 7 days after you receive confirmation of your order. Please contact us at sales@harrisofsaltcoats.co.uk confirming your request to cancel your order, details of your order number and full contact details. Please refer to terms and conditions of sale.

Where can I obtain warranty information from?
If you choose to add our peace of mind Protection Plan to your new purchase we will send full warranty details at the point of sale.